Frequently Asked Questions
- What is required to purchase a online permit? - Credit card or electronic check and your vehicle information.
- What type of permit can I purchase? - You can purchase a daily, weekly, monthly and semester permit online.
- Can I purchase more than one permit online? - You may only have one payroll deduction or semester permit active on your account at one time. However, the system will allow you to purchase up to two daily, weekly, or monthly permits at a time.
- I am trying to purchase a permit online and I am getting a message that I have exceeded available permits. - You have reached the limit of allowed permits and must purchase your next permit after the current one expires.
- Can I use the parking portal to obtain a payroll deduction permit? - This feature is not available through the portal at this time. Please email [email protected] for any questions regarding payroll deduction permits.
- I purchased a weekly or monthly permit and chose the wrong dates. How can I fix it? - Please contact Parking & Transportation Services at [email protected]
- Can I come to the parking office to purchase a permit? - All permits are sold online through the parking portal.
- I purchased my permit online and need it today. What do I do? - When you purchase a permit in the portal you are required to enter your license plate informtion, as your vehicle plate now becomes your permit. There no longer is a physical permit to display.
- My car is new and does not have permenant plates yet, what do I do? - California is now issuing temporary plates for new vehicles. Please enter your temporary license plate when registering your vehicle with your purchased permit. Once your permenant plate is received, email [email protected] so we can update your license plate.
- I am trying to create an account, but the portal will not let me and says my email address is already in use. - All Student and F/S accounts are automatically set up for you. If you are an incoming First-Year or Transfer Student, then you will not have access to the portal until you have registered and paid for classes.
- What web browser should I use when accessing the parking portal? - Microsoft Edge or Mozilla Firefox.
- I received a citation and I want to appeal it. - The instructions for appealing are listed on the back of the citation or by going to: https://aztecs.t2hosted.com/Account/Portal
- I do not like the results of my appeal and I want to speak to someone. - California State law affords you 3 levels of appeal. If you do not like your determination you may contact Parking and Transportation Services and request administrative hearing information for a second level of appeal.
- What if I don't have a license plate yet? - Use your temporary license plate number or the last 7 digits of your vin number.
- What if I put in the wrong license plate number? - Email [email protected] and provide the plate you entered and the plate it should have been.
- What if the pay station is malfunctioning? - You will need to park elsewhere or use the PayByPhone app.
- What is the revenue for parking permits used for? - The law requires that parking revenue go back into parking. For example, the revenue pays for maintenance, parking staff salaries, services, remaining bond debt and maintaining a required reserve.
- What is the revenue for citations used for? The law requires that citation revenue go to pay for parking staff salaries, services and alternate modes of transportation. For example the Red & Black Shuttle, the Vanpool program and a subsidy for student semester trolley passes are all funded through citation payments.