MarkView

References, Help Documents, User Guides & Installation Instructions

• Overview
  
  
• Installation Instructions
  
  
1. MarkView Enterprise Ed. for Win
2. Oracle JInitiator & MarkView Enterprise Ed. for MAC



• Platform / Browser Compatibility
  
  
• Accessing MarkView documents via email reminders
  
  
• Troubleshooting Guide
  
  
• User Name & Password
  
  
• Users Guide
  
  
• How to Print an Image
  
  
• FAX Numbers for Accounts Payable and Contract & Procurement Management
  
  
• MarkView-specific, Frequently Asked Questions

Overview

Beginning December 3, 2001, Contract & Procurement Management and Accounts Payable began transmitting Purchase Order copies, invoices requiring approval, and other related documents electronically via e-mail. They are also able to automatically FAX these documents. This new distribution method has been implemented to improve their customer notification process.

In most cases, original paper documents are scanned to create an electronic image, which can then be routed, annotated, filed, and retrieved, all on-line. Document images are also created when Procurement or AP receives a faxed document. Purchase Order images will be created, or rendered, from the data in Oracle. In fact, the MarkView Document Management and Imaging System is closely integrated with Oracle.

For more information, see MarkView, Frequently Asked Questions

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Installation Instructions

Installing MarkView Enterprise Edition for Windows

1. Ensure you have administrator privileges on the desktop so that the software will fully install. The MarkView Enterprise Edition is a java plug-in.
   
   
2. Close all browser windows.
   
   
3. Open a new browser session.
   
   
4. Open the URL, https://fiji.sdsu.edu:5400 and log into Oracle Apps.
   
   
5. Select the link, “SDSU Markview Home”.
   
   
6. Log into MarkView, same password as Oracle.
   
   
7. Your personal “MarkView Home Page ” displays.
   
   
8. At the top of the screen, you’ll see a series of links.
   
   
9. Select the link labeled “Web Inquiry”.
   
   
10. Select “AP Inquiry” from the list of values.
    
    
11. Tab over to the next input box, labeled “Invoice Number” and enter the value “12365”.
    
    
12. Click “Submit”.
    
    
13. A list of documents will be displayed.
    
    
14. Click on one of the document icons appearing under the heading “Show”.
    
    
15. The first time the MarkView viewer is invoked, the MarkView Installation wizard will start.
    
    
16. Allow installation to to run, accepting default settings when prompted.
    
    
17. At some point you’ll see three Security Alert messages display. Select <Yes> | <OK> | <Yes> in sequence to the three messages.
    
    
18. Next, the license agreement displays. Read the terms of the agreement and if you agree, select “Yes” to acknowledge your acceptance to the license. At the next prompt, select “Next” allowing the installation process to resume, selecting default settings when prompted.
    
    
19. After installing the application, the wizard will close and the MarkView Viewer application is invoked.
    
    
20. Once again, Windows displays a Security Warning message, “Java Plug-in Security Warning”.
    
    
21. At the prompt, select “Grant Always” so that the plug-in may run without a warning message in the future.
    
    
22. It may take a minute or two for the MarkView viewer to render the document image, displaying it in a pop-up windows.
    
    
23. Use the tools located in the left, vertical tool bar to resize the image once it displays.
    
    
24. At this point, MarkView installation is complete.
    
    
25. Exit MarkView and close all browser windows.
    
    
26. Remember to remove the user’s local windows account from the Administrator’s group before you leave.

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Installing Oracle & MarkView Enterprise Edition on a Macintosh

1. Ensure you have administrator privileges on the desktop so that the software will fully install. The MarkView Enterprise Edition is a java plug-in. Prior to installing the software you'll need to configure Firefox to run MarkView. Refer to the document, Recommended MSIE Browser Settings for Macintosh Users, and configure your system prior to installing the MarkView application.
   
   
2. Go to the software updates tab and check for an operating system update (version 10.4.7 or later).
   
   
3. Install the updates and restart the computer.
   
   
4. Return to the updates tab and check for java updates and security updates.
   
   
5. Install the updates and restart the computer.
   
   
6. Verify that the OS version is 10.4.7 or later and that the Java plug-in version is 1.5.0_10 or later.
   
   To do this:
• Navigate to <Applications> | <Utilities> | <Java> | <Java 1.5.0_10 Plug in Settings> | <Java Plug-in> | <Control Panel>
• Select <About> tab
• You should see “Java (TM) Plug-in” set equal to “1.5.0-10” and “Default virtual Machine Version” set equal to “1.5.0-10”
  
  
7. Once the Java Plug-in and default virtual machine version are updated, log into Oracle Apps and navigate to your Web Inbox (https://fiji.sdsu.edu:5400).
   
   
8. Select a document-image for viewing.
   
   
9. You will be prompted with a Certificate window.
   
   
10. Select “Grant Always”.
    
    
11. When the document image displays, the MarkView installation will have completed.
    
    
12. Close the document and exit the application.

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Platform / Browser Compatibility

INTERNET BROWSERS Last Updated 04/17/2006
Compatibility Issues
	Internet Explorer	Netscape, Mozilla, Firefox or Safari
WINDOWS 2000 or XP	6.0 with SP2	Not certified with Netscape, Mozilla, or Firefox
MAC OS 10.4.7	Not Certified	Certified with Firefox orSafari

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Accessing MarkView Documents via Email Reminders

MarkView utilizes email notifications to distribute different types of document images. Some document images are sent to a user for informational purposes only. Others require user intervention for issues such as invoice approvals or receipt confirmations. The process used for accessing a MarkView document from an email link depends on the method used for sending it.

If Accounts Payable routes an item to you requesting information, you’ll receive an email message. Open the message and click on the link which will appear in the message body. Your web browser launches displaying the “Oracle Login” page. Enter your user name and password, then click on “Connect”. Once you’ve logged in, the “Welcome” page displays. Under the heading, “Navigate” you’ll see a list of links. Click on the link labeled, “SDSU MarkView Home”. A navigation menu displays. Login to Markview using the same password as Oracle. Your personal “170 MarkView Home” displays, listing pending work items others have routed to you for processing. To display a document, click on the “Web Inquiry ” link.

If a Buyer has created a Purchase Order from your requisition, you will receive a notification of the purchase order and log into Oracle. Once logged into Oracle, click on the link in the email again, and this will launch the viewer and your Purchase Order document will be displayed.

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Trouble Shooting Guide

TROUBLESHOOTING GUIDE Last Updated may 2006
Resolutions to Common Problems
Problem	Error	Solution	How to
Cannot View Image	Error: “Unable to open document. Load Pages call failed for first page.”	Clear your temporary Internet files.	— from IE select <Tools> | <Internet Options> | <General Tab> | <Temporary Internet Files> | <Delete Files>
			— from Netscape select <Edit> | <Preferences> | <Advanced> | <Cache> | <Clear Disk Cache>
	No document is visible.	Install MarkView software plug in.	See installation instructions.
		Set DNS suffix to “sdsu.edu”.	— from your desktop, right-click <Network> | select <Properties> | right-click <Local Area Connection> | <Properties> | <Internet Protocol (TCP/IP)> | <Properties> | <Advanced> | <DNS> | enable <Append these DNS suffices...> | <Add> | enter “sdsu.edu” in box <DNS Suffix for this Connection> | <OK> | <OK> | <OK> | <Close> | <File> | <Close>
	Pop-up Blocker is enabled.	Disable Pop-up Blocker.	— from IE select <Tools> | <Internet Options> | <Privacy> | uncheck <Block pop-ups> | <Apply> | <OK>
Browser Fails	Error: “Encountered WEB_FRAMEWORK.Include... Invalid Browser Netscape Navigator 7.x”	Install Internet Explorer or a compatible version of Netscape.	See Platform / Browser Compatibility or call the LEAP Help Desk at ext. 4-0899.
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User Name & Password

If you need an account, submit the Account Access Request form. To obtain your userid, password, or to have your password reset, contact the Leap Help Desk at ext. 4-0899.

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Users Guide

Click here to download the SDSU MarkView User’s Guide, revised April 2006.

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How to Print an Image

From your Web-Inbox

1. Right-click on an image icon appearing next to one of the document line items.



2. A menu displays.



3. Select <File> | <Direct Print>

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FAX Number for Accounts Payable and Contract & Procurement Management

NOTE: Please send each document as a separate fax transmission.

• Fax X41283 (dedicated line)

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This page last updated  February 11, 2008
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