MarkView

Frequently Asked Questions

1. How will you know my correct e-mail address and FAX number?
2. Will I need to log into Oracle to see the documents?
3. How will I view the documents?
4. Will MarkView work on a MAC?
5. What is the “170 MarkView HR Web Home”
6. How do I get the software?
7. How will I approve an invoice for payment or print a document image?

Q1: How will you know my correct e-mail address and FAX number?

A: The e-mail addresses and FAX numbers used by Contract & Procurement Management and Accounts Payable come from the Oracle HR application.

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Q2: Will I need to log into Oracle to see the documents?

A: Yes. You'll receive an e-mail from Contract & Procurement Management or Accounts Payable regarding a document, and will click the URL within the message to launch Oracle. Once you have logged into Oracle, select the “SDSU MarkView Home” and once again Log on with the same user name and password as Oracle. This will then open your 170 MarkView web inbox, from which you will be able to view a variety of document images.

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Q3: How will I view the documents?

A: Documents are accessed in various ways, depending on the method used in their transmission. More detailed information on the various types of documents and methods can be found under Accessing your MarkView documents via e-mails.

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Q4: Will MarkView work on a MAC?

A: Yes. MarkView is compatible on a MAC as long as the correct combination of operating system (OS ver. 10.4.7) and Java files (ver. 1.5.0_10) are installed. For more information, see Installation Instructions and Configuring Internet Explorer for the Mac.

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Q5: What is the “170 MarkView HR Web Home”?

A: The “170 MarkView HR Web Home” link is used by the Center for Human Resources staff, as well as University staff assigned to review applicants for position vacancies.

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Q6: How do I get the software?

A: See the Installation Instructions for details. The installation process is simple, and should take no more than ten minutes to complete. Business Information Systems recommends that you print the instructions first, before beginning the installation. We also recommend that you install the software as soon as possible. That way, you’ll be able to view and/or process your document images immediately upon receipt.

Note the installation requires local administrator rights on the desktop. If you do not have Admin rights, an Administrator must grant temporary admin rights to you as the local user. If you are unsure whether you have administrator rights, or if you are unable to successfully complete the installation, please contact your technical support person for assistance.

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Q7: How will I approve an invoice for payment or print a document image?

A: MarkView Enterprise Edition is easy to use. See the MarkView Users Guide for more information. If you have any questions about how to use the program, please call Business Information Systems at ext. 4-0899, or contact Accounts Payable, or Contract and Procurement Management.

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This page last updated  June 24, 2008
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