Cashiers, Frequently Asked Questions
1: What method of payments are accepted at SDSU for Registration fees?
2: How and when do I get my refund?
4: How can I order transcripts?
5: I am not a current student, do I still need a Red ID number?
6: What are your office hours?
7: How can I pay my registration fees on line?
8: How do I use my Governors Scholarship?
9: Who do I make my check payable to?
10: How can I tell if the Cashiers Office has received my payment?
11: How can I get a duplicate receipt for my fees?
12: How do I get my 1098 -T form for tax purposes?
13: Does Financial Aid pay for parking and ID?
14: Do I need a parking permit to park on campus?
15: How do I get a parking permit?
16: If I have financial aid do I still have to pay my fees?
17: If I pay my housing installments by credit card, do I get charged a service fee?
18: If I pay my registration fees today through the web, when can I register for my classes?
19: Can I make a payment over the phone with a cashier?
20: Why can't I pay with my visa card through the web?
21: Can I pay with my credit card at the cashiers office directly?
22: How do I use my Golden State Scholarshare to pay my registration fees?
23: If I have an Outside Agency paying my fees, how do I notify your office so I can register?
1: What method of payments are accepted at SDSU for Registration fees?
Electronic Check (ACH): In order to pay by eCheck, you
will need the information printed in special characters at the very bottom
of your check. (The system will instruct you on how to enter that information)
Log on to On-line Student
Account Services to make payment.
Credit Card: You may pay by credit card using MasterCard,
Discover or American Express charge card. Please be advise VISA card terms
and conditions are not compatible with our vendors CASHNet™ SMARTPAY.
Log on to On-line Student
Account Services to make credit card payments.
(Unfortunately, credit card payments for registration fees may not be accepted via telephone,facsimile (fax) nor in person.)
Check /Money Orders: please make your check / money orders payable and mailed to SDSU at 5500 Campanile Drive San Diego CA 92182-7426 (include your red-ID number in the memo portion of the check)
Financial Aid & Scholarship Postponement: If your
fees have been postponed by Financial Aid &Scholarship, you will be
able to register on time. Once your aid has been made available, your
registration, tuition and housing that is owed will be taken out of the
award first. You will then be issued an eRefund for the remainder of the
money. To sign up for direct deposit log onto On-line
Student Account Services.
Installment Contract: Registration Fees due for the semester
may be paid in installments. There is a $33.00 non refundable service
charge for the Registration Fee Installment Plan; the service charge is
paid prior to registration, along with an initial payment of $600. Log-on
to On-line Student Account
Services to signup and pay using the installment plan.
2: How and when do I get my refund?
Refunds are automatic. If you are expecting a refund for a complete withdrawal you should receive it within 3-4 weeks after you have withdrawn. If you do not officially withdraw (just drop your classes through the web portal) your refund will not be processed until after census, which will take 4-6 weeks after census. If you are expecting a refund for dropped units your refund should be complete 4-6 weeks after census.
Census is the official count of student enrollment.
4: How can I order transcripts?
Official transcripts can be ordered online in your SDSU WebPortal under "Official Transcript."Please note, If all your course work was completed prior to 1987 or if your transcript requires special handling (e.g. via USPS Express Mail or Priority Mail), you will need to order official transcripts by completing an Official Transcript Request form and submitting it to the Student Account Services Office. Information on how to order a transcript and a downloadable order forms are available at Office of the Registrar.There is a fee to order official transcripts. The fee for official transcripts is as follows:
Number of Transcripts
Cost
1= $4.00
2 - 10 (prepared at the same time)= $2.00 each
11 or more (prepared at the same time)= $1.00 each
5: I am not a current student, do I still need a Red ID number?
Yes. Every student (current or not) has been assigned a new Red ID number. We can no longer accept a social ecurity number or a 999 number. Go to Get your RedID.
6: What are your office hours?
Monday thru Friday 9:00 a.m. to 3:30 p.m.
7: How can I pay my registration fees on line?
To pay registration fees online go to Student Account Services home page, then to "On-Line Services" and thenselect either payment by electronic check or payment by credit card.
8: How do I use my Governors Scholarship?
Contact the Office of Financial Aid & Scholarship Office for information regarding this. They can be reached by email at fao@mail.sdsu.edu or by phone at 619-594-6323.
9: Who do I make my check payable to?
Checks should be made payable to SDSU.
10: How can I tell if the Student Account Services office has receive my payment?
To verify that the Cashiers Office has processed your payment log onto On-line Student Account Services home page, then go to "Transaction history from the last 400 days".
11: How can I get a duplicate receipt for my fees?
Log in to On-Line Student Account Services and click on "Transaction history from the last 400 days" to view your history. You can also obtain a duplicate receipt for any payment made, by visiting the Student Account Services office and showing your Student ID Card.
12: How do I obtain my 1098 -T form for tax purposes?
1098-T forms are mailed to all students at the end of January each year. If you did not receive your form you may download a copy from the Student Account Services web page under On Line Services and then select "1098-T form.
13: Does Financial Aid pay for parking and ID?
No, the student is responsible for purchasing their parking permit and ID card.
14: Do I need a parking permit to park on campus?
Yes, permits are required at all times when parking on campus.
15: How do I get a parking permit?
Parking permits can be purchased on-line through the Student Account Services web site, either by electronic check or credit card and it will be mailed to you at the address you have on file with the registrars office in a couple of days. You can also mail us a request with a payment here to the Student Account Services office and we will mail it back to you, or you can purchase it at the Student Account Services office directly. We also sell the parking permits in the campus bookstore the first few weeks of school each semester if you would like to purchase it along with your books.
16: If I have financial aid do I still have to pay my fees?
Financial aid fee postponement determined each semester by the financial aid office. If you are eligible for a financial aid fee postponement, then you do not need to pay your fees before you register. Register for your classes on the date and time assigned to you and when your financial aid comes through, the University will apply your aid to your fees and then disburse the balance to you directly.
17: If I pay my housing installments by credit card, do I get charged a service fee?
Housing Installment payments are not assessed an additional convenience fee for making payment using credit card.
To pay using MasterCard, Discover or American Express charge card (VISA
is not accepted on SMARTPAY).
Log on to www.sdsu.edu/sas
to make payments.
18: If I pay my registration fees today through the web, when can I register for my classes?
Once you have made payment on the system you will be able to immediately register for your classes, providing your registration time and you do not have any other registration holds.
19: Can I make a payment over the phone with a cashier?
Unfortunately, credit card payments for registration fees or any other fee may not be accepted via telephone or facsimile (fax).
20: Why can't I pay with my visa card through the web?
Visa card terms and conditions are not compatible with the system the University uses to take credit card payments, therefore Visa does not allow the CashNet Smartpay system to accept their cards.
21: Can I pay with my credit card at the cashiers office directly?
Yes you can (i.e. parking,id etc...), but the University does not accept credit card payments for registration and tuition fees. The only way to pay for registration and tuition fees by credit card is through the Online Student Account Services website.
22: How do I use my Golden State Scholarshare to pay my registration fees?
Golden state Scholarshares are handled through the Scholarship / Financial aid office here on campus. Please contact them directly at (619) 594-6323 find out what you need to do.
23: If I have an Outside Agency paying my fees, how do I notify your office so I can register?
Make sure to send in your fee payment coupon indicating the source that will be paying your fees and include our authorization letter if applicable. This notifies the University that you will be attending for the semester and how your fees are to be paid. This information must be turned in by your fee payment due date so that you can register on your date and time assigned to you.
Information on this Web site is subject to changes without notice. Every effort is made to ensure that information is current and accurate. The statements found on this Web site are for informational purposes only. This page last updated Aug. 19, 2009.
Site contact: fgracia@mail.sdsu.edu