Cashiers,Frequently Asked Questions

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Cashiers, Frequently Asked Questions

 

1: What method of payments are accepted at SDSU for Tuition and fees?

2: How and when do I get my refund?

3: What is Census?

4: How can I order transcripts?

5: I am not a current student, do I still need a Red ID number?

6: What are your office hours?

7: How can I pay my Tuition fees on line?

8: How do I use my Governors Scholarship?

9: Who do I make my check payable to?

10: How can I tell if the Cashiers Office has received my payment?

11: How can I get a duplicate receipt for my fees?

12: How do I get my 1098 -T form for tax purposes?

13: Does Financial Aid pay for parking and ID?

14: Do I need a parking permit to park on campus?

15: How do I get a parking permit?

16: If I have financial aid do I still have to pay my fees?

17: If I pay my housing installments by credit card, do I get charged a service fee?

18: If I pay my tuition fees today through the web, when can I register for my classes?

19: Can I make a payment over the phone with a cashier?

20: Can I pay with my credit card at the cashiers office directly?

21: How do I use my Golden State Scholarshare to pay my tuition fees?

22: If I have an Outside Agency paying my fees, how do I notify your office so I can register?

 

 

 


 

1: What method of payments are accepted at SDSU for Registration fees?

SDSU payment methods for Registration fees include

Electronic Check (ACH): In order to pay by eCheck, you will need the information printed in special characters at the very bottom of your check. (The system will instruct you on how to enter that information) Log on to On-line Student Account Services to make payment.

Credit Card: You may pay by credit card using MasterCard, Visa, Discover or American Express charge card. Log on to On-line Student Account Services to make credit card payments.

(Unfortunately, credit card payments for tuition fees may not be accepted via telephone,facsimile (fax) nor in person.)

Check /Money Orders: please make your check / money orders payable and mailed to SDSU at 5500 Campanile Drive San Diego CA 92182-7426 (include your red-ID number in the memo portion of the check)

Financial Aid & Scholarship Postponement: If your fees have been postponed by Financial Aid &Scholarship, you will be able to register on time. Once your aid has been made available, your tuition & fees and housing that is owed will be taken out of the award first. You will then be issued an eRefund for the remainder of the money. To sign up for direct deposit log onto On-line Student Account Services.

Installment Contract: Basic Tuition and fees due for the semester may be paid in installments. There is a $60.00 non refundable service charge for the Basic Tuition and Fee Installment Plan; the service charge is paid prior to registration, along with an initial payment of $800. Log-on to On-line Student Account Services to signup and pay using the installment plan. [page top]

2: How and when do I get my refund?

Refunds are automatic. If you are expecting a refund for a complete withdrawal you should receive it within 3-4 weeks after you have withdrawn. If you do not officially withdraw (just drop your classes through the web portal) your refund will not be processed until after census, which will take 4-6 weeks after census. If you are expecting a refund for dropped units your refund should be complete 4-6 weeks after census.[page top]

3: What is Census?

Census is the official count of student enrollment.[page top]

4: How can I order transcripts?

Official transcripts can be ordered online in your SDSU WebPortal under "Official Transcript."Please note, If all your course work was completed prior to 1987 or if your transcript requires special handling (e.g. via USPS Express Mail or Priority Mail), you will need to order official transcripts by completing an Official Transcript Request form and submitting it to the Student Account Services Office. Information on how to order a transcript and a downloadable order forms are available at Office of the Registrar.There is a $7.00 fee per official transcripts ordered.

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5: I am not a current student, do I still need a Red ID number?

Yes. Every student (current or not) has been assigned a new Red ID number. We can no longer accept a social ecurity number or a 999 number. Go to Get your RedID.[page top]

6: What are your office hours?

Monday thru Friday 9:00 a.m. to 3:30 p.m.

7: How can I pay my tuition fees on line?

To pay tuition and fees online go to Student Account Services home page, then to "On-Line Services" and thenselect either payment by electronic check or payment by credit card. [page top]

8: How do I use my Governors Scholarship?

Contact the Office of Financial Aid & Scholarship Office for information regarding this. They can be reached by email at fao@mail.sdsu.edu or by phone at 619-594-6323.[page top]

9: Who do I make my check payable to?

Checks should be made payable to SDSU.[page top]

10: How can I tell if the Student Account Services office has receive my payment?

To verify that the Cashiers Office has processed your payment log onto On-line Student Account Services home page, then go to "Transaction history from the last 400 days".[page top]

11: How can I get a duplicate receipt for my fees?

Log in to On-Line Student Account Services and click on "Transaction history from the last 400 days" to view your history. You can also obtain a duplicate receipt for any payment made, by visiting the Student Account Services office and showing your Student ID Card.[page top]

12: How do I obtain my 1098 -T form for tax purposes?

1098-T forms are mailed to all students at the end of January each year. If you did not receive your form you may download a copy from the Student Account Services web page under On Line Services and then select "1098-T form.[page top]

13: Does Financial Aid pay for parking and ID?

No, the student is responsible for purchasing their parking permit and ID card.[page top]

14: Do I need a parking permit to park on campus?

Yes, permits are required at all times when parking on campus. [page top]

15: How do I get a parking permit?

Parking permits can be purchased on-line through the Student Account Services web site, either by electronic check or credit card and it will be mailed to you at the address you have on file with the registrars office in a couple of days. You can also mail us a request with a payment here to the Student Account Services office and we will mail it back to you, or you can purchase it at the Student Account Services office directly. We also sell the parking permits in the campus bookstore the first few weeks of school each semester if you would like to purchase it along with your books. [page top]

16: If I have financial aid do I still have to pay my fees?

Financial aid fee postponement determined each semester by the financial aid office. If you are eligible for a financial aid fee postponement, then you do not need to pay your fees before you register. Register for your classes on the date and time assigned to you and when your financial aid comes through, the University will apply your aid to your fees and then disburse the balance to you directly. [page top]

17: If I pay my housing installments by credit card, do I get charged a service fee?

Housing Installment payments are not assessed an additional convenience fee for making payment using credit card.

To pay using MasterCard, Visa, Discover or American Express charge card. Log on to www.sdsu.edu/sas to make payments.[page top]

18: If I pay my tuition fees today through the web, when can I register for my classes?

Once you have made payment on the system you will be able to immediately register for your classes, providing your registration time and you do not have any other registration holds. [page top]

19: Can I make a payment over the phone with a cashier?

Unfortunately, credit card payments for tuition fees or any other fee may not be accepted via telephone or facsimile (fax). [page top]

20: Can I pay with my credit card at the cashiers office directly?

Yes you can (i.e. parking,id etc...), but the University does not accept credit card payments for tuition and fees. The only way to pay for tuition and fees by credit card is through the Online Student Account Services website.[page top]

21: How do I use my Golden State Scholarshare to pay my registration fees?

Golden state Scholarshares are handled through the Scholarship / Financial aid office here on campus. Please contact them directly at (619) 594-6323 find out what you need to do. [page top]

22: If I have an Outside Agency paying my fees, how do I notify your office so I can register?

Make sure to send in your fee payment coupon indicating the source that will be paying your fees and include our authorization letter if applicable. This notifies the University that you will be attending for the semester and how your fees are to be paid. This information must be turned in by your fee payment due date so that you can register on your date and time assigned to you.[page top]

 

Information on this Web site is subject to changes without notice. Every effort is made to ensure that information is current and accurate. The statements found on this Web site are for informational purposes only. This page last updated Nov. 20, 2013.