Cashiers, Frequently Asked Questions
1: Why don't you take credit cards for Registration or Tuition in the Cashiers Office?
2: How long does it take to get a refund?
5: Can an official transcript be picked up?
6: How can I order transcripts?
7: I am not a current student, do I still need a Red ID number?
8: What are your office hours?
9: How can I pay my registration fees on line?
10: How do I use my Governors Scholarship?
11: Who do I make my check payable to?
12: How can I tell if the Cashiers Office has received my payment?
13: How can I get a duplicate receipt for my fees?
14: How do I get my 1098 -T form for tax purposes?
15: Does Financial Aid pay for parking and ID?
16: Do I need a parking permit to park on campus?
17: How do I get a parking permit?
18: If I have financial aid do I still have to pay my fees?
19: If I pay my housing installments by credit card, do I get charged a service fee?
20: If I pay my registration fees today through the web, when can I register for my classes?
21: Can I make a payment over the phone with a cashier?
22: Why cant' I pay with my visa card through the web?
23: Can I pay with my credit card at the cashiers office directly?
24: How do I pay my fees so I can register?
25: How do I use my Golden State Scholarshare to pay my registration fees?
26: If I have an Outside Agency paying my fees, how do I notify your office so I can register?
1: Why don't you take credit cards for Registration or Tuition in the Cashiers Office?
We have an outside vendor (Cashnet Smartpay) that processes credit card payments for University charges.
2: How long does it take to get a refund?
4 to 6 weeks after Census.
Refunds are automatic. If you are expecting a refund for a complete withdrawal you should receive it within 3-4 weeks after you have withdrawn. If you do not officially withdraw (just drop your classes through the web portal) your refund will not be processed until after census. If you are expecting a refund for dropped units your refund should be complete 2-3 weeks after census.
Census is the official count of student enrollment.
5: Can an official transcript be picked up?
No, official transcripts can only be mailed. Unofficial transcripts can be printed from the Registrar's website.
6: How can I order transcripts?
Official transcripts can be ordered online in your SDSU WebPortal under "Official Transcript."
Please note, If all your course work was completed prior to 1987 or if your transcript requires special handling (e.g. via FedEx, Priority Mail), you will need to order official transcripts by completing an Official Transcript Request form and submitting it to the University Cashiers Office.
Information on how to order a transcript and a downloadable order forms are available at Office of the Registrar. Mail your completed order form and payment to the address that is listed on the form.
7: I am not a current student, do I still need a Red ID number?
Yes. Every student (current or not) has been assigned a new Red ID number. We can no longer accept a social security number or a 999 number.
8: What are your office hours?
Fall/Spring Semester, Monday 9:00 a.m. to 6:00 p.m. Tuesday thru Friday 9:00 a.m. to 4:00 p.m.
Summer Semester, Monday thru Friday 9:00 a.m. to 4:00 p.m.
9: How can I pay my registration fees on line?
To pay registration fees online go to Student Financial Services home page, then to "On Line Services" and then select either payment by electronic check or payment by credit card.
10: How do I use my Governors Scholarship?
Contact the Office of Financial Aid & Scholarship Office for information regarding this. They can be reached by email at fao@mail.sdsu.edu or by phone at 619-594-6323.
11: Who do I make my check payable to?
Checks should be made payable to SDSU.
12: How can I tell if the Cashiers Office has receive my payment?
To verify that the Cashiers Office has processed your payment log onto Student Financial Services home page, then go to "On Line Services" and select "payment history."
13: How can I get a duplicate receipt for my fees?
To obtain a duplicate receipt for any payment made, you need to visit the University Cashier Office and show your Student ID Card.
14: How do I obtain my 1098 -T form for tax purposes?
1098-T forms are mailed to all students at the end of January each year. If you did not receive your form you may download a copy from the Student Financial Services web page under On Line Services and then select "1098-T form.
15: Does Financial Aid pay for parking and ID?
No, the student is responsible for purchasing their parking permit and ID card.
16: Do I need a parking permit to park on campus?
Yes, permits are required at all times when parking on campus.
17: How do I get a parking permit?
Parking permits can be purchased on-line through the Student Financial Services web site, either by electronic check or credit card and it will be mailed to you at the address you have on file with the registrars office in a couple of days. You can also mail us a request with a payment here to the cashiers office and we will mail it back to you,or you can purchase it at the cashiers office directly. We also sell the parking permits in the campus bookstore the first few weeks of school each semester if you would like to purchase it along with your books.
18: If I have financial aid do I still have to pay my fees?
Financial aid fee deferment is determined each semester by the financial aid office. If you are eligible for a financial aid fee deferment, then you do not need to pay your fees before you register. Register for your classes on the date and time assigned to you and when your financial aid comes through, the University will apply your aid to your fees and then disburse the balance to you directly.
19: If I pay my housing installments by credit card,
do I get charged a service fee?
Must Speak to University Cashiers at (619) 594-5253
20: If I pay my registration fees today through the web, when can I register for my classes?
Once you have made payment on the system you will be able to immediately register for your classes, provided you do not have any other registration holds.
21: Can I make a payment over the phone with a cashier?
No, the cashiers are only able to answer your questions.
22: Why cant' I pay with my visa card through the web?
Visa card terms and conditions are not compatible with the system the University uses to take credit card payments, therefore Visa does not allow the CashNet Smartpay system to accept their cards.
23: Can I pay with my credit card at the cashiers office directly?
No, the University does not accept credit card payments for registration and tuition fees. The only way to pay by credit card is through the CashNet Smartpay system.
24: How do I pay my fees so I can register?
Payment for your registration fees must be paid by your fee payment date in order for you to register on the date and time assigned to you. In order to find out your registration information and your payment options, please log onto your registration web portal. Payment can be made via the web either by credit card at www.cashnetsmartpay.com ,or electronic check at Student Financial Services. If you would like to mail in your payment you may do so by sending it to,
SDSU Cashiers
5500 Campanile Dr.
San Diego, CA 92182-7424.
Please make sure to reference the students name and Red ID # on your payment.
25: How do I use my Golden State Scholarshare to pay my registration fees?
Golden state Scholarshares are handled through the Scholarship / Financial aid office here on campus. Please contact them directly at #(619) 594-6323 find out what you need to do.
26: If I have an Outside Agency paying my fees, how do I notify your office so I can register?
Make sure to send in your fee payment coupon indicating the source that will be paying your fees and include our authorization letter if applicable. This notifies the University that you will be attending for the semester and how your fees are to be paid. This information must be turned in by your fee payment due date so that you can register on your date and time assigned to you.
Information on this Web site is subject to changes without notice. Every effort is made to ensure that information is current and accurate. The statements found on this Web site are for informational purposes only. This page last updated Aug. 22, 2008.
Site contact: fgracia@mail.sdsu.edu