Management Customer Satisfaction Survey

Tell Us How We’re Doing!

Contract & Procurement Management would like to know how we measure up.

For each statement indicate how important this feature is to you by selecting a number from (1) “Very Important” to (7) “Not Important.” Select a number to indicate your feelings from (1) “Strongly Agree” to (7) “Strongly Disagree.”

1. Goods and services are delivered when I need them.

1. Goods and services are delivered when I need them.

2. Work for my requirements is performed accurately the first time.

2. Work for my requirements is performed accurately the first time.

3. Goods and services meet my quality expectations as delivered.

3. Goods and services meet my quality expectations as delivered.

4. Goods and services are obtained at competitive prices.

4. Goods and services are obtained at competitive prices.

5. It is simple and easy for me to place an order.

5. It is simple and easy for me to place an order.

6. Contract & Procurement Management staff respond promptly and willingly to help me.

6. Contract & Procurement Management staff respond promptly and willingly to help me.

7. Valuable training is provided on how to procure goods and services.

7. Valuable training is provided on how to procure goods and services.

8. Contract & Procurement Management offers clear, easy-to-follow policies and procedures, especially regarding problem resolution.

8. Contract & Procurement Management offers clear, easy-to-follow policies and procedures, especially regarding problem resolution.

9. Contract & Procurement Management exhibits high standards of ethical conduct.

9. Contract & Procurement Management exhibits high standards of ethical conduct.

10. Contract & Procurement Management places orders with suppliers in a timely manner.

10. Contract & Procurement Management places orders with suppliers in a timely manner.

11. Suppliers with whom I have contact like to work with Contract & Procurement Management.

11. Suppliers with whom I have contact like to work with Contract & Procurement Management.

12. Contract & Procurement Management provides information as to the status of my orders.

12. Contract & Procurement Management provides information as to the status of my orders.

Additional comments as to how we can improve our service.